FAQS

Yes, Snacks of Substance is committed to happier, healthier people, animals, and the planet.

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We use a combination of 3 incredible sweeteners:

Organic stevia, a plant grown in Paraguay that's been used as a sweetener for more than 2 centuries.

Allulose, a low-calorie sugar found naturally in jackfruit, figs and raisins.

Erythritol, a type of sweetener known as a ‘sugar alcohol’ which is made by fermenting the sweet, natural starches in fruits and vegetables.

Yes. All S.O.S. cookies and truffles contain peanut flour.

All S.O.S. cookies and truffles contain peanuts and tree nuts. They are also produced on equipment that may contain trace milk products.

Each product's ingredients are located on the respective page in a drop-down that says "Ingredients."

Please find the Nutrition Facts  panel in the image carousel.

Don't worry! That white dusting on your S.O.S. isn't mold, but harmless crystallization. This natural process happens when moisture interacts with sugar crystals, causing them to dissolve and then re-crystallize on the surface.

But wait, S.O.S. is a practically sugar-free product, right? Great question! Surprisingly, crystallization can still occur even with low-calorie sweeteners like erythritol, resulting in a whitish streak or "bloom" appearing on top of your product.

So, rest assured! Crystallization affects only the appearance and texture, not the safety, shelf life, or flavor of your delicious treat.

The cookies are soft, thick cookies almost like a brownie. The truffle is great if you're down with a "raw" dough texture, baked to perfection.

When it comes to nutritious foods, the power of protein is widely touted by experts and fitness enthusiasts for good reason. Not only does protein provide satisfying calories that keep you full and fueled longer but it helps build, repair, and maintain the body’s tissues.

The term “net carbs” simply refers to carbs that are absorbed by the body. To calculate the net carbs, take the total carbs and then minus the Allulose, Erythritol and fiber since they cannot be absorbed by the body.

S.O.S. snacks are refrigerated products. Keep them refrigerated after delivery and enjoy them while fresh. For longer storage, place them in an airtight container or tightly sealed bag and freeze them.

For longer storage, place your S.O.S. snacks in an airtight container or tightly sealed bag and freeze them. When you’re ready to enjoy one, thaw it in the refrigerator as needed.

It's natural for them to have condensation after being in transit.  Don't worry, to restore them to their normal consistency, we recommend just popping them right back in the fridge until you're ready to snack on.

S.O.S. ships cold, but your snacks may soften or warm somewhat in transit depending on the weather and delivery conditions. When your order arrives, place the snacks in the refrigerator or freezer.

S.O.S. snacks are made without preservatives and must be kept refrigerated or frozen. When your order arrives, place the snacks in the refrigerator or freezer.

Yes! S.O.S. snacks can come along for the day so you can enjoy them while you’re out. Heat can affect their texture. For longer outings or warm weather, we recommend using an insulated bag or cooler with an ice pack.

We ship Monday–Thursday via FedEx 2-Day. Order by 4 PM ET Monday–Thursday, and your order ships out that day. Orders placed after 4 PM ET Thursday or Friday–Sunday ship out Monday. Contiguous U.S. only.

At Snacks of Substance, we care deeply about what we make and how it reaches you. Every cookie is crafted with attention and shipped with care, but we know that sometimes things happen — a box might get banged up in transit or a product might arrive differently than expected.

If that ever happens, we’ll make it right. We review each claim individually to keep things fair and transparent.

A quick note: Because taste, texture, and individual ingredient tolerance are so personal, we do not issue refunds or replacements based on flavor preference or digestive response.

To File a claim:

Proof Requirement

To assess and resolve any quality concerns, we require photographic evidence. Photos should clearly show the issue with the product, the condition of the packaging and batch number located on the wrapper.

Timeframe for Claims

All claims must be submitted within 7 days of receiving the product. This allows us to address the issue promptly and, when applicable, file claims with our partners.

How to Submit a Claim

Please send your photos, order number, and a brief description of the issue to hello@snacksofsubstance.com.

Resolution Process

Once we receive the necessary information, our team will review and respond within 7 business days. If approved, you’ll have the option of:

• A full refund
• A replacement item
• Store credit of equal value

Our Commitment

We're committed to your satisfaction. This policy helps us resolve issues quickly and fairly, while also protecting the integrity of our process for all customers. For any further questions, feel free to contact us at hello@snacksofsubstance.com.

S.O.S. ships cold, but warmer weather can affect the temperature and texture of your snacks during transit. Refrigerate or freeze your order when it arrives.

Welcome to Snacks of Substance (“we,” “us,” “our”).

By visiting our site and/or purchasing something from us, you agree to the following Terms of Service (“Terms”). Please read them carefully before using our website.

1. Online Store Terms

You must be at least 18 years old to use this site or make a purchase. You agree not to use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction.

2. Products and Pricing

All products are subject to availability. We reserve the right to limit or discontinue any product at any time. Prices are listed in U.S. dollars and may change without notice.

3. Orders and Payment

When you place an order, you agree to provide accurate billing and shipping information. Orders are processed after payment is received. We reserve the right to refuse or cancel any order for any reason. 

4. Accuracy of Information

We make every effort to display product information accurately, including descriptions and nutritional details. However, errors may occur. We reserve the right to correct any errors or omissions.

5. Intellectual Property

All content on this website — including text, logos, and images — is the property of Snacks of Substance and may not be reproduced without permission.

6. Limitation of Liability

We are not liable for any indirect or consequential damages resulting from your use of our website or products.

7. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

8. Contact

Questions about the Terms of Service should be sent to:

hello@snacksofsubstance.com

**Refer a Friend Terms and Conditions** The Snacks of Substance Refer a Friend Program offers users the opportunity to receive discounts on future Snacks of Substance online purchases by referring new customers to Snacks of Substance. By sharing your unique URL (“Referral Link”), you agree to the terms of this contract between you (“Referrer”) and Snacks of Substance. Users also agree to abide by our Terms of Use and Privacy Policy.**Referral Program:** To participate, Referrers must sign up using the tools provided on our website to refer friends, family members, or colleagues who have never made a purchase from Snacks of Substance and follow the instructions provided. Each new customer who clicks on your Referral Link will receive a promo code redeemable for a one-time 20% discount off their first Snacks of Substance purchase of $22.50 or more ("Referral Discount Code"). For each Qualifying Purchase (as defined below) made using the Referral Discount Code, you'll receive an advocate reward of $10 redeemable on your next Snacks of Substance purchase at snacksofsubstance.com.A "Qualifying Purchase" means a purchase over $22.50 made by a referred new customer using the Referral Discount Code on snacksofsubstance.com that is not canceled within thirty (30) days of purchase. If a referred new customer makes a purchase using any other link or method, or returns all items purchased during the thirty (30) day period following the purchase date, the purchase will not count as a Qualifying Purchase, and you will not earn a Referral Discount. Only one Referral Discount can be earned for each referred new customer. Any additional or subsequent purchases made by a referred new customer will not count as a Qualifying Purchase, and you will not earn a Referral Discount for those purchases. In addition, only one Referral Discount Code may be redeemed by a referred new customer. Therefore, if multiple Referrers have referred the same friend, only one Referrer will be entitled to receive a Referral Discount, and the friend will be eligible to redeem only one Referral Discount Code. The Referral Discount will be earned by the Referrer whose Referral Link was used to generate the Referral Discount Code that was redeemed in connection with a Qualifying Purchase. All other Referrals will automatically be invalidated.**Eligibility:** To be eligible to participate in the Snacks of Substance Refer a Friend Program, each referred friend must be new to Snacks of Substance and make a Qualifying Purchase using the Referral Discount Code. Certain customer groups who are already earning Snacks of Substance discounts may be ineligible to participate in the Refer a Friend Program.**Referral Rewards:** Referral Rewards may not be (i) redeemed anywhere but at snacksofsubstance.com; (ii) sold or transferred; (iii) redeemed for cash; or (iv) applied toward previous purchases or subscriptions. Each Referrer is eligible to earn a maximum of $100 in Referral Rewards per calendar month.All Referral Discount Codes and Referral Rewards are subject to verification. We reserve the right to delay issuance of a Referral Discount Code or Referral Reward for the purposes of investigation and confirmation of validity. We may also refuse to verify and process any transaction we deem, in our sole discretion, to be fraudulent, suspicious, in violation of these terms and conditions, or that we believe may impose potential liability on Snacks of Substance, its subsidiaries, affiliates, or any of their respective officers, directors, employees, representatives, and agents.**Additional Terms, Conditions, Exclusions, and Restrictions:** Only individuals may participate in the Snacks of Substance Refer a Friend Program. Referral Discount Codes and Referral Rewards accumulated under the Snacks of Substance Refer a Friend Program have no monetary or cash value and are for individual use only. Referral Discounts may not be credited to any group, company, or other entity. Referral Discount Codes, Referral Rewards, and your account under the Snacks of Substance Refer a Friend Program are personal to you and may not be sold, transferred, or assigned to, or shared with, family, friends, or others.We reserve the right (in our sole discretion) to disallow Referral Discount Codes and Referral Rewards that were issued in error or that were not earned legitimately. Referrer shall not promote any Referral Reward that is not in good faith, including, but not limited to, using any device, program, robot, iframes, or hidden frames. Mass distribution of Referral Links is not allowed and is considered fraudulent. You may not place Referral Links on/in third-party newsgroups, message boards, blogs, unsolicited email, and other types of spam, or on coupon-sharing sites. Self-referrals, cross-referrals, and fraudulent referrals are not allowed. Referrers will not be compensated for Referral Rewards where the Referrer is the individual entering the code. Multiple Referral Rewards from the same individual, entity, or IP address may be considered fraudulent and will not be compensated. Referral Rewards from fraudulent tactics will not be fulfilled, and the orders will be canceled. Fraudulent activities will result in a termination of status, and fraudulent conversions will not be compensated. Any points, coupons, or discounts accumulated fraudulently will be removed from the Referrer's account. Snacks of Substance will have the final decision in any disputes over Referral Discount Codes, Referral Discounts, Qualifying Purchases, or your participation in the Snacks of Substance Refer a Friend Program.You agree Snacks of Substance will not have any liability for any modification or termination of the Snacks of Substance Refer a Friend Program, even if any modification or termination affects your ability to use any Referral Discount Codes or Referral Rewards already issued. Upon termination of the Snacks of Substance Refer a Friend Program, your Referral Discount Codes and Referral Rewards may be automatically canceled, and you may not be permitted to redeem those Referral Discount Codes or Referral Rewards. Referral Discounts are void where prohibited by applicable law.