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FAQS

What to know about...

Are all your products plant based?

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Yes, Snacks of Substance is committed to happier, healthier people, animals and planet.

Are all your products gluten free?

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100%

How do you keep the sugar so low?

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We use a combination of 3 incredible sweeteners:
Organic stevia, a plant grown in Paraguay that's been used as a sweetener for more than 2 centuries.
Allulose, a low-calorie sugar found naturally in jackfruit, figs and raisins.
Erythritol, a type of sweetener known as a ‘sugar alcohol’ which is made by fermenting the sweet, natural starches in fruits and vegetables.

Why is protein important?

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When it comes to nutritious foods, the power of protein is widely touted by experts and fitness enthusiasts for good reason. Not only does protein provide satisfying calories that keep you full and fueled longer but it helps build, repair, and maintain the body’s tissues.

What are Net Carbs?

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The term “net carbs” simply refers to carbs that are absorbed by the body. To calculate the net carbs, take the total carbs and then minus the Allulose, Erythritol and fiber since they cannot be absorbed by the body.

What is the shelf life?

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Snacks Of Substance stay fresh in your fridge for up to 30 days or up to 6 months in the freezer.

On-the-Go Consumption
Depending on moderate temperatures, Snacks Of Substance can be safely consumed on the go for 1-3 days.

What is the return policy?

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Satisfaction Guarantee.

We strive to provide our customers with the highest quality products and services.

If you are not satisfied with your purchase, please contact us within 30 days of receipt. We will do our best to resolve your issue.Refunds.

Due to the nature of our products, we do not accept returns. However, we will issue a refund on a case-by-case basis for products that are defective or damaged.

Refund requests must be made within 30 days of receipt of the product.

Refund Processing
For all eligible refunds, we will issue the refund to the original payment method used to purchase the product. Refunds will be processed within 14 days of our approval of the refund request.

General Provisions
We reserve the right to refuse any refund request that does not comply with the above policies.In no event will we be responsible for more than the price you paid for the applicable products.Please have your order number available when you contact us to help expedite your request.We appreciate your understanding.

Storage: Freezing Instructions

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If you are not going to eat a Snacks Of Substance within 30 days you can freeze it for up to 6 months. To freeze a Snacks Of Substance:

  1. Wrap it air tight in a Ziploc bag.
  2. Place the wrapped snack in the freezer.

When you are ready to eat it, thaw the snack in the refrigerator overnight.

Why do S.O.S. Snacks need to be refrigerated?

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Snacks Of Substance need to be refrigerated because they do not contain any preservatives. Due to the high moisture content in the snacks, they need to be kept refrigerated to protect from culture growth.

What are those white sand-like specks on my S.O.S.?

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Don't worry! That white dusting on your S.O.S.  isn't mold, but harmless sugar bloom. This natural process happens when moisture interacts with sugar crystals, causing them to dissolve and then re-crystallize on the surface.

But wait, S.O.S. is practically sugar-free, right? Great question! Surprisingly, crystallization can still occur even with natural sweeteners that don't contain sugar. Swerve, an erythritol ingredient brand mentions blooming on their website.Here's a sugar free baking blog that also refers to it.

What is your shipping policy?

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Orders ship every Tuesday, with a cutoff time of Sunday at 12:00 AM EST.

You'll receive a tracking confirmation email with all the details once your S.O.S are on its way!

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