FAQS

Yes, Snacks of Substance is committed to happier, healthier people, animals and planet.

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We use a combination of 3 incredible sweeteners:
Organic stevia, a plant grown in Paraguay that's been used as a sweetener for more than 2 centuries.
Allulose, a low-calorie sugar found naturally in jackfruit, figs and raisins.
Erythritol, a type of sweetener known as a ‘sugar alcohol’ which is made by fermenting the sweet, natural starches in fruits and vegetables.

Yes, we use peanut flour in all our S.O.S. cookies and truffles. It's a great source of protein which also offers a variety of other benefits, including:

Heart health: Peanuts contain unsaturated fats, which can help lower bad cholesterol and improve heart health.

Blood sugar control: Peanut flour has a low glycemic index, meaning it releases sugar slowly into the bloodstream, which can help regulate blood sugar levels.

Dietary fiber: Peanut flour is a good source of dietary fiber, which can promote gut health and feelings of fullness.

Essential vitamins and minerals: Peanut flour is rich in essential vitamins and minerals, including niacin, magnesium, potassium, and vitamin E.

All S.O.S. cookies and truffles contains peanuts and tree nuts. They are also produced on equipment that may contain trace milk products.

Each product's ingredients are located on the respective page in a drop-down that says "Ingredients."

Please find the, Nutrition Facts panel in the image carousel.

Don't worry! That white dusting on your S.O.S. isn't mold, but harmless crystallization. This natural process happens when moisture interacts with sugar crystals, causing them to dissolve and then re-crystallize on the surface.

But wait, S.O.S. is a practically sugar-free product, right? Great question! Surprisingly, crystallization can still occur even with low-calorie sweeteners like erythritol, resulting in a whitish streak or "bloom" appearing on top of your product.

So, rest assured! Crystallization affects only the appearance and texture, not the safety, shelf life, or flavor of your delicious treat.

The cookies are soft, thick cookies almost like a brownie. The truffle is great if your down with a "raw" dough texture, baked to perfection.

When it comes to nutritious foods, the power of protein is widely touted by experts and fitness enthusiasts for good reason. Not only does protein provide satisfying calories that keep you full and fueled longer but it helps build, repair, and maintain the body’s tissues.

The term “net carbs” simply refers to carbs that are absorbed by the body. To calculate the net carbs, take the total carbs and then minus the Allulose, Erythritol and fiber since they cannot be absorbed by the body.

Snacks Of Substance stay fresh in your fridge for up to 30 days or up to 6 months in the freezer.

On-the-Go Consumption
Depending on moderate temperatures, Snacks Of Substance can be safely consumed on the go for 1-3 days.

If you are not going to eat a Snacks Of Substance within 30 days you can freeze it for up to 6 months. To freeze a Snacks Of Substance:

1. Wrap it air tight in a Ziploc bag.
2. Place the wrapped snack in the freezer.

When you are ready to eat it, thaw the snack in the refrigerator overnight.

It's natural for them to have condensation after being in transit.  Don't worry, to restore their them to their normal consistency, we recommend just popping them right back in the fridge until you're ready to snack on.'

Yes, S.O.S. are good at room temperature for at least 5 days. Your snacks will leave our facility frozen and thaw en route to your door. Just pop them in the fridge when you receive them and take them out when you’re ready to nosh!

Snacks Of Substance need to be refrigerated because they do not contain any preservatives. Due to the high moisture content in the snacks, they need to be kept refrigerated to protect from culture growth.

Orders from Thursday - Saturday = Are shipped out on Monday's using FEDEX 2 day delivery

Orders from Sunday - Monday = Are shipped out on Tuesday's using FEDEX 2 day delivery

Tuesday's Orders = Are shipped out on Wednesday's using FEDEX 2 day delivery

Wednesday’s Orders (till 11:59 EST) = Are shipped out on Thursday's using FEDEX 2 day delivery

Please note, we do not ship orders Thursdays through Sunday to preserve product freshness

We strive to provide our customers with the highest quality products and services.

If there is an issue with your purchase, please contact us within 7 days of receipt. We will do our best to resolve your issue.

Refunds are on a case-by-case basis only for products that are defective or damaged.

Refund Processing
For all eligible refunds, we will issue the refund to the original payment method used to purchase the product. Refunds will be processed within 14 days of our approval of the refund request.

General Provisions
We reserve the right to refuse any refund request that does not comply with the above policies. In no event will we be responsible for more than the price you paid for the applicable products. Please have your order number available when you contact us to help expedite your request. We appreciate your understanding.

At Snacks Of Substance, we strive to ensure that all products arrive in perfect condition. However, we understand that damages can occasionally occur during shipping. To address these instances fairly and efficiently, we have implemented the following policy regarding claims for damaged goods:

Damaged Goods Refund/Replacement Policy:

Proof Requirement:

• To process claims for damaged goods, customers must submit photographic evidence of the damage. Photos should clearly show the affected product, the damage in detail, and, if applicable, the condition of the packaging.

Timeframe for Claims:

• Claims for damaged items must be submitted within 7 days of receiving the product. This ensures that we can address the issue promptly and within our carrier’s claims window.

How to Submit Photos:

• Photos should be sent to help@snacksofsubtance.com, along with the order number and a brief description of the damage.

Resolution Process:

• Once photographic evidence is received, our team will review the claim and respond within 7 business days. If the claim is approved, customers will be offered a choice of:
• A full refund
• A replacement item
• Store credit of equal value

1. Failure to Provide Photos:

• If a customer cannot provide photographic proof of the damage, we reserve the right to deny the claim or offer an alternative resolution at our discretion.

Commitment to Customer Satisfaction:

We value our customers and are committed to providing high-quality products and service. Our goal is to resolve all valid claims swiftly and satisfactorily. This policy helps us verify claims and prevent potential misuse, ensuring fairness for all customers.For further questions about our damaged goods policy, please contact help@snacksofsubtance.com

**Refer a Friend Terms and Conditions**The Snacks of Substance Refer a Friend Program offers users the opportunity to receive discounts on future Snacks of Substance online purchases by referring new customers to Snacks of Substance. By sharing your unique URL (“Referral Link”), you agree to the terms of this contract between you (“Referrer”) and Snacks of Substance. Users also agree to abide by our Terms of Use and Privacy Policy.**Referral Program:** To participate, Referrers must sign up using the tools provided on our website to refer friends, family members, or colleagues who have never made a purchase from Snacks of Substance and follow the instructions provided.Each new customer who clicks on your Referral Link will receive a promo code redeemable for a one-time 20% discount off their first Snacks of Substance purchase of $22.50 or more ("Referral Discount Code"). For each Qualifying Purchase (as defined below) made using the Referral Discount Code, you'll receive an advocate reward of $10 redeemable on your next Snacks of Substance purchase at snacksofsubstance.com.A "Qualifying Purchase" means a purchase over $22.50 made by a referred new customer using the Referral Discount Code on snacksofsubstance.com that is not canceled within thirty (30) days of purchase. If a referred new customer makes a purchase using any other link or method, or returns all items purchased during the thirty (30) day period following the purchase date, the purchase will not count as a Qualifying Purchase, and you will not earn a Referral Discount. Only one Referral Discount can be earned for each referred new customer. Any additional or subsequent purchases made by a referred new customer will not count as a Qualifying Purchase, and you will not earn a Referral Discount for those purchases. In addition, only one Referral Discount Code may be redeemed by a referred new customer. Therefore, if multiple Referrers have referred the same friend, only one Referrer will be entitled to receive a Referral Discount, and the friend will be eligible to redeem only one Referral Discount Code. The Referral Discount will be earned by the Referrer whose Referral Link was used to generate the Referral Discount Code that was redeemed in connection with a Qualifying Purchase. All other Referrals will automatically be invalidated.**Eligibility:** To be eligible to participate in the Snacks of Substance Refer a Friend Program, each referred friend must be new to Snacks of Substance and make a Qualifying Purchase using the Referral Discount Code. Certain customer groups who are already earning Snacks of Substance discounts may be ineligible to participate in the Refer a Friend Program.**Referral Rewards:** Referral Rewards may not be (i) redeemed anywhere but at snacksofsubstance.com; (ii) sold or transferred; (iii) redeemed for cash; or (iv) applied toward previous purchases or subscriptions. Each Referrer is eligible to earn a maximum of $100 in Referral Rewards per calendar month.All Referral Discount Codes and Referral Rewards are subject to verification. We reserve the right to delay issuance of a Referral Discount Code or Referral Reward for the purposes of investigation and confirmation of validity. We may also refuse to verify and process any transaction we deem, in our sole discretion, to be fraudulent, suspicious, in violation of these terms and conditions, or that we believe may impose potential liability on Snacks of Substance, its subsidiaries, affiliates, or any of their respective officers, directors, employees, representatives, and agents.**Additional Terms, Conditions, Exclusions, and Restrictions:** Only individuals may participate in the Snacks of Substance Refer a Friend Program. Referral Discount Codes and Referral Rewards accumulated under the Snacks of Substance Refer a Friend Program have no monetary or cash value and are for individual use only. Referral Discounts may not be credited to any group, company, or other entity. Referral Discount Codes, Referral Rewards, and your account under the Snacks of Substance Refer a Friend Program are personal to you and may not be sold, transferred, or assigned to, or shared with, family, friends, or others.We reserve the right (in our sole discretion) to disallow Referral Discount Codes and Referral Rewards that were issued in error or that were not earned legitimately. Referrer shall not promote any Referral Reward that is not in good faith, including, but not limited to, using any device, program, robot, iframes, or hidden frames. Mass distribution of Referral Links is not allowed and is considered fraudulent. You may not place Referral Links on/in third-party newsgroups, message boards, blogs, unsolicited email, and other types of spam, or on coupon-sharing sites. Self-referrals, cross-referrals, and fraudulent referrals are not allowed. Referrers will not be compensated for Referral Rewards where the Referrer is the individual entering the code. Multiple Referral Rewards from the same individual, entity, or IP address may be considered fraudulent and will not be compensated. Referral Rewards from fraudulent tactics will not be fulfilled, and the orders will be canceled. Fraudulent activities will result in a termination of status, and fraudulent conversions will not be compensated. Any points, coupons, or discounts accumulated fraudulently will be removed from the Referrer's account. Snacks of Substance will have the final decision in any disputes over Referral Discount Codes, Referral Discounts, Qualifying Purchases, or your participation in the Snacks of Substance Refer a Friend Program.You agree Snacks of Substance will not have any liability for any modification or termination of the Snacks of Substance Refer a Friend Program, even if any modification or termination affects your ability to use any Referral Discount Codes or Referral Rewards already issued. Upon termination of the Snacks of Substance Refer a Friend Program, your Referral Discount Codes and Referral Rewards may be automatically canceled, and you may not be permitted to redeem those Referral Discount Codes or Referral Rewards. Referral Discounts are void where prohibited by applicable law.

We value your feedback and love seeing how our products are making a difference in your life! To show our appreciation, we offer a 15% discount for submitting a photo review.

How to Participate:

1. Snap a Picture: Take a clear photo of your product in action.
2. Submit Your Review: Upload your photo review
3. Receive Your Discount: Once your review is approved, you’ll receive a unique coupon code for 15% OFF your next order.

Terms & Conditions:

• The 15% discount is limited to one photo review per customer, lifetime.
• Coupon codes are valid for 30 days from the date of issuance.
• Discounts apply to your next order only and cannot be combined with other offers.
• The discount is applicable to orders totaling up to $45.
• Reviews must be approved by our team to ensure quality and relevance.

We can’t wait to see your creativity and hear your stories! Thank you for being part of our community.

If you have any questions, please contact us at help@snacksofsubstance.com